1. Log in to Saistore and go to your Orders Tab. Tap or click on Return to create a request.
2. Select your applicable reason of return — based on which the option of exchange, where applicable, will appear. Three options will be available: o Exchange: Your order will be exchanged for a new identical product of a different size or color, you just have to write an email to saistore, so after that we will contact you for further procedure. o Replace: The product in your order will be replaced with an identical product in case it is damaged (broken or spoiled) or defective (has a functional problem that causes it not to work). you just have to write an email to saistore, so after that we will contact you for further procedure. o Refund: If the product of your choice is unavailable in your preferred size or color or model, or if it is out of stock, you may decide that you want your money back. In this scenario, you may choose Refund to have your money returned to you within 9-15 working days, you just have to write an email to saistore, so after that we will contact you for further procedure. o Term and condition: These policies applicable after delivered ordered within 2-3 days. After 3 days any of the above mentioned Refund/ Replace/ Exchange policy won’t be applicable.
3. Depending on the kind of product you wish to return, your return request may have to undergo a verification process
4. Following verification, you will be required to confirm your decision based on the category of product ordered.
5. Keep ready all the requisite items necessary for a smooth returns process — including invoice, original packaging, price tags, freebies, accessories, etc.
6. Pickup and Delivery of your order will be scheduled hand-in-hand in case of exchanges and replacements
7. Refund will be initiated and processed if applicable 8. Your request will be fulfilled according to Saistore’s returns/replacement guarantee